FAQs

YNeon offers tiered shipping rates for orders of different sizes. We also offer an expedited order option if you need it. The cost for expedited orders is based on the shipping address and will be calculated at check out. If you are working with a custom neon designer, please let them know you would like a rush order and they will add the cost to your invoice. For specific pricing, the table shows. Standard orders take 10-12 days*, including production and shipping. "Expedited" orders take 7-10 days* and include production and shipping to an address in the U.S. Please select your preferred shipping method at check out.

All of our LED neon signs are handmade, therefore each order has a production time and delivery time. 12 days is the maximum turnaround time and most customers will receive their custom neon order within 10 days. Please note that customs clearance in some countries/regions may increase the delivery time.  

We now offer rush order services in the United States. For rush orders, our goal is to produce and deliver within 7-10 days. If we are unable to deliver within 10 days, we will gladly refund the difference in shipping costs between standard and rush orders. "Rush" orders take 7-10 days*, including production and shipping to addresses in the US and Canada.

YNeon offers returns and refunds only for defective products. YNeon will make every effort to resolve the issue, repair, replace, refund, or partially refund the product. The final resolution for defective products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the failure, and is at the sole discretion of the YNeon team.

We have a hassle-free return process. All you need to do is email photos and videos of the faulty product and share all the details with us. Once we receive all the information, we will process it quickly. If a return has been agreed, please note that you must return the faulty product in its original condition with all of its original packaging. You must return the faulty product within 14 days of when you received the product. After that, you can receive a full or partial refund at the discretion of our team, or a replacement as soon as possible.   

All YNeon products are covered by a 24-month warranty, provided that the electrical components are used correctly. Please note that indoor signs are not suitable for use outdoors or in areas that may be subject to moisture. Improper use will void the warranty. The solution to a faulty sign will depend on the specific source of the fault and will be determined jointly by YNeon and the purchaser. Warranty Coverage for Hardwired and Installed Signs - YNeon is not responsible for any costs incurred when installing and/or uninstalling signs. In the unlikely event of a presumed failure of your sign, we will ask you to provide photos and video for diagnosis and may require you to send the sign back to us for replacement or repair. If you choose to install and/or hardwire your sign, YNeon is not responsible for any costs incurred as a result of uninstalling and/or reinstalling your sign. If your sign was hardwired by an electrician, we will determine in our sole discretion if the failure that occurred is covered by our 24-month warranty. If you have any questions, we're happy to help you. Just send us an email and tell us what you need. We look forward to communicating with you.   

The warranty only covers failures caused by defects in materials or workmanship. We are not responsible for any damage that occurs during the installation or disassembly of our products. 

You can choose from a comprehensive range of color options to design your LED neon sign. We have 10 color options and two types of LED flex tubes to choose from. One type of tube is white when the sign is turned off and colored when the sign is turned on. The other type of tube comes with color, so the sign will show its color even when it is turned off.

You can choose from over 28 fonts, including double-line, regular and cursive fonts. If the fonts we offer on custom designer are not exactly what you like, please let us know your needs at the contact page and we will make it happen! We will subsequently keep adding fonts to make your neon sign more unique and artistic.   

Our LED neon sign design tool allows you to create 2D signs for free. It helps customers to get design ideas and helps to make necessary changes before ordering. The free design service allows you to know exactly what the custom neon sign will be and then order it according to your requirements.  

All you need to do is contact us and let a professional designer assist you with your ideas to create your custom neon sign. You can get the best color, text, and font options with the help of our in-house designers. Also, get the unique signs that you can't create using our customization tools. 

Yes, at YNeon, you can purchase a remote & dimmer for your LED neon signs. Our remote & dimmer offer a range of brightness settings, on/off options, and party modes to make the light sign flicker, flash, and pulse. When you take a photo in front of an LED neon sign, you can use it to turn down the brightness of the sign, use it as a regulator to help with exposure, or as a feature decoration. You can buy the remote control and a neon sign together, or you can just buy a remote control.

Our standard LED neon signs are indoor signs that can be used at outdoor events, parties, etc... provided it is for short periods in fair weather, and they do not get wet. We also offer custom signs that can be used for outdoor use, but you need to choose when you customize your neon sign.

Your sign is like a beautiful painting, but even easier to hang.You have 2 options:1) Mount it to the wall 2) Hang it from the ceiling.

All of our neon signs are handcrafted using LED flex tubes and placed on a custom acrylic backing. There is no glass that can break, and no mercury or neon gas in our products.  

All of our neon signs are mounted on clear acrylic plates. This allows you to easily mount or hang the sign in your home and ensures that it has a sturdy and reliable hang. We offer 2 different types of acrylic base plates. 

1）Cut To Shape: The acrylic panels are cut to the shape of a neon sign. This style is our most popular and minimalist style while providing more stability. If you are looking for a more sturdy sign, perhaps a sign that can be moved or a specific sign design, we recommend that you use the cut to shape. If you want to hang your sign from the ceiling or in front of a window instead of mounting it on a wall, this is also the right type of base plate. 

2）Full Board: With a full board, the sign is mounted to a full acrylic board (rectangular or square). We recommend using a full board if you plan to use it for events, and need to move your neon signs a lot. 

All of our signs connect directly to a standard electrical outlet and come with a 4.9-foot cord that can easily be plugged into a US-certified AC adapter if you use it in the US. 

When it comes to sign sizes, some people will say "the bigger the better", but that's not always true . We've created a size guide to help you find the best size for your sign. Good to know: 1 foot is approximately 12" and 30 cm.

Our neon signs are available at 6/8mm thickness with a minimum letter height of approximately 2"-3" for simple/non-cursive fonts and 3"-4" for cursive fonts. If your custom order is made for a sign larger than 47"x94", it will be made on two or more backing plates that can be easily lined up together. This will make the sign safer in transit and allow us to offer you the best price.

All of our neon signs are handmade and the slight markings are the glue that holds the LED flex tube in place on the custom acrylic base plate. Once the light is turned on, it should not be visible. 

Once the design is ready, you can check out and complete the payment by selecting any of the available options. There are several options for online payment - the popular ones are PayPal and credit cards. You can pay for your LED neon signs order safely and quickly, no matter where you are. In addition, the site's security protects your payment details.

We accept Paypal, stripe,credit cards and klarna.

Klarna is the smooothest & safest way to get what you want today, and pay over time.Click klarna.com for more details.